Branch Operations Manager

Position Overview

We are seeking an experienced and proactive Branch Operations Manager to oversee the daily operations of one of our hospitality branches. The ideal candidate will be responsible for ensuring smooth branch operations, exceptional customer experience, efficient staff management, and achievement of business targets in line with company standards.

Key Responsibilities

• Oversee and coordinate all day-to-day branch operations
• Ensure excellent customer service and consistent brand standards
• Manage branch staff, including scheduling, supervision, performance monitoring, and training
• Monitor inventory levels, procurement, and cost control to minimize wastage
• Ensure compliance with health, safety, and hygiene regulations
• Prepare operational reports and submit regular performance updates to management
• Handle customer feedback, complaints, and resolve operational issues promptly
• Drive sales performance and implement strategies to improve profitability

Requirements & Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field
• 3–5 years' experience in hospitality operations, with at least 2 years in a supervisory or managerial role
• Strong leadership, organizational, and people management skills
• Excellent communication and customer service skills
• Ability to work under pressure and manage multiple priorities
• Sound knowledge of hospitality operations, cost control, and service standards