Branch Manager (Microfinance) at Bridgemead Consulting

About the Role

An established microfinance company is seeking an experienced Branch Manager to lead branch operations and drive financial performance in Lagos, Nigeria. This role requires a strategic leader who can balance business growth with risk management and regulatory compliance.

Key Responsibilities

Business Development & Growth

• Develop and execute branch business strategies to achieve set financial targets
• Drive deposit mobilization, credit growth, and revenue diversification initiatives
• Expand the branch's customer base and market share through proactive marketing and partnerships
• Promote cross-selling of bank products and services to enhance customer value

Credit & Portfolio Management

• Supervise loan processing, disbursement, monitoring, and recovery activities
• Maintain a healthy loan portfolio by ensuring PAR (Portfolio at Risk) remains below 5%
• Enforce compliance with credit policies and risk assessment standards
• Identify, evaluate, and mitigate operational and credit risks across branch activities

Operations & Compliance

• Oversee all daily branch operations, including cash management, account opening, and service delivery
• Ensure strict adherence to AML/CFT, KYC, and other regulatory and internal control standards
• Implement and monitor operational policies to ensure efficiency and accountability
• Enforce compliance with CBN regulations
• Liaise with auditors, regulators, and stakeholders to maintain a positive compliance record

Team Leadership & Development

• Lead, coach, and develop branch staff to achieve individual and team performance goals
• Conduct regular team meetings to review targets, performance gaps, and improvement plans
• Support HR processes including recruitment, onboarding, appraisal, and discipline
• Foster a culture of teamwork, accountability, and continuous improvement

Customer Service & Relationship Management

• Ensure excellent customer service delivery and prompt resolution of complaints
• Build and sustain strong relationships with key customers and community stakeholders

Financial Reporting & Analysis

• Track branch financial performance and prepare timely weekly and monthly reports
• Analyze variances and recommend corrective actions to achieve set goals
• Identify opportunities for operational improvement and digital transformation

Qualifications & Requirements

• Bachelor's degree