Trusted listing
Assistant Manager, IT
RusselSmith Group
Lagos, Nigeria
Permanent
Published 2 months ago · Expires 3 weeks from now
Job description
We invite applications from suitably qualified candidates.
Position Overview:
- Supports the Divisional Head in coordinating IT operations, infrastructure, security, user support, and compliance.
- This hands-on role combines technical depth with people and process leadership to ensure high service levels, resilient networks, secure systems, and effective IT governance. Maintains a quality-driven culture, values innovation, and is open to technology that improves performance and efficiency.
- Lead day-to-day IT operations, set service expectations, and act as an escalation point for incidents and requests.
- Provide direction, mentorship, and task coordination for IT personnel to achieve service targets and project milestones.
- Oversee user support, onboarding, and IT training programmes that lift digital literacy and security awareness.
- Plan, configure, and maintain network infrastructure, including switches, access points, routing, VLANs, and site links over fibre and wireless.
- Administer and optimise Microsoft 365 services, identity, and security controls across endpoints and cloud workloads.
- Monitor infrastructure health and capacity, analyse trends, and implement preventive maintenance to minimise downtime.
- Maintain accurate documentation of configurations, changes, diagrams, standards, and operating procedures.
- Strengthen IT security through policy enforcement, patch and vulnerability management, access control, and continuous monitoring.
- Contribute to disaster recovery and business continuity planning, testing, and improvement.
- Ensure adherence to ISO standards and Quality Management Systems, and support internal and external audits.
- Manage software licensing, renewals, vendor relationships, and contracts to ensure value for money and compliance.
- Maintain an accurate IT asset inventory and lifecycle records covering endpoints, networking, servers, and software.
- Coordinate business process automation initiatives with stakeholders, working alongside developers while not building forms yourself.
- Support integrations with cloud platforms such as Microsoft Azure, Amazon Web Services, and Zoho, and manage hybrid connectivity.
- Define and enforce acceptable use of AI tools across the organisation, covering data security, privacy, confidentiality, and auditability.
- Leverage AI features in Microsoft 365, ITSM and security platforms to improve service delivery, knowledge management, and reporting.
- Coordinate business process automation that may include AI components, working with developers to ensure secure and compliant implementations.