Assistant Manager, Card Personalization

About the Role

An exciting opportunity has arisen for a motivated professional to join Electronic PayPlus Limited in Lagos, Nigeria as an Assistant Manager in the Card Personalization department.

Key Responsibilities

• Manage all activities and operations of card personalization shifts in conjunction with Shift Leads
• Oversee and manage all Shift Leads to ensure effective team performance
• Monitor productivity and efficiency metrics including number of cards delivered per hour, per shift, per day, and per week as approved by Management
• Ensure personalization and mailing of various bank cards including VERVE Debit and Prepaid cards, and MasterCard Credit or Debit cards
• Oversee printing of Combo scheme cards as requested by clients
• Ensure all PERSO Machines operate at optimum capacity and efficiency in coordination with the Maintenance and Engineering department
• Ensure regular maintenance is carried out on all PERSO Machines
• Maintain strict adherence to Quality Control Procedures
• Resolve customer-related issues promptly
• Conduct technology research as needed
• Develop monthly reports on staff performance and personalization metrics
• Liaise with partners and associated companies as required
• Coordinate with the Delivery unit to ensure timely deliveries within Service Level Agreement timelines
• Oversee data destruction and shredding processes following successful delivery notifications
• Maintain accurate Shredded Register documentation
• Send data destruction notifications to customers upon completion of shredding
• Organize and communicate weekly meetings and trainings to Production staff
• Ensure full compliance with Standard Operating Procedures and Information Security Policy
• Manage and maintain all company resources in possession
• Handle administrative duties for the production department including card request and delivery coordination