Account Receivable Specialist at Universal Human Resource Consult

Job Summary

The Accounts Receivable Specialist is responsible for managing all incoming payments to the hotel, maintaining accurate billing records, and ensuring timely collection of outstanding invoices from guests, corporate clients, and travel agencies.

The role ensures that the hotel's revenue is properly recorded, reconciled, and secured in compliance with accounting standards and company policies. The ideal candidate is detail-oriented, organized, and skilled in customer communication and financial reconciliation, with a good understanding of hospitality billing systems.

Key Responsibilities

Billing & Invoicing

• Prepare and issue invoices for guests, corporate clients, events, and other services
• Verify billing accuracy by cross-checking guest folios, reservations, and supporting documents
• Post daily charges, adjustments, and receipts into the accounting system
• Ensure all transactions are coded correctly in line with the hotel's chart of accounts

Payment Collection & Processing

• Record and reconcile all incoming payments (cash, transfers, credit cards, POS, and online transactions)
• Monitor and follow up on outstanding invoices to ensure timely collection
• Send reminders and statements of account to clients with overdue balances
• Liaise with the Front Office and Sales departments to resolve payment discrepancies

Account Reconciliation & Reporting

• Reconcile customer accounts regularly to ensure accuracy and completeness
• Prepare daily, weekly, and monthly accounts receivable aging reports
• Report delinquent accounts and recommend appropriate collection actions
• Support month-end and year-end financial closing with reconciled AR balances

Customer Relations & Credit Management

• Maintain strong relationships with corporate clients, travel agencies, and event organizers
• Verify and approve credit applications for clients in line with hotel policy