Academy Training Coordinator at Alfred & Victoria Associates

Position Overview

We are seeking a highly organized, proactive, and tech-savvy Academy Training Coordinator to support the smooth delivery of our academy programs. The successful candidate will be responsible for coordinating classes, managing communications, and ensuring that participants and facilitators have a seamless training experience.

This role requires excellent communication, attention to detail, and the ability to manage multiple tasks effectively in a fast-paced, remote environment. This position offers a great opportunity for career growth.

Key Responsibilities

• Coordinate and schedule academy classes in collaboration with facilitators and coaches
• Record live sessions and promptly share recordings with participants
• Communicate effectively with facilitators, coaches, and participants via email, WhatsApp, and phone
• Prepare, format, and share reports on training activities, attendance, and impact analysis
• Track and monitor participant attendance across sessions
• Document and maintain impact analysis records
• Schedule meetings, send timely reminders, and follow up on action items
• Issue certificates of participation, including personalizing names on certificates
• Draft, compile, and update training manuals and resource documents
• Manage and update the academy repository, ensuring all materials are organized and accessible
• Follow up with coaches on signing contracts and fulfilling administrative requirements
• Monitor and follow up on participant and coach payments in line with agreed timelines
• Open and manage virtual internship rooms for participants
• Respond promptly to participants' queries and resolve concerns professionally
• Send reminders and updates to coaches about upcoming classes
• Support in creating and implementing strategies to improve participant engagement and learning outcomes
• Undertake any additional tasks assigned by the Program Manager or Program Director

Qualifications

The qualifications section was incomplete in the original listing.