Waiter / Waitress

A dynamic team is expanding and looking for the right talent. Position Overview: - Your job involves greeting guests, presenting menus, taking food/drink orders, serving meals, ensuring customer satisfaction, and processing payments, acting as the main link between diners and kitchen staff for a smooth dining experience, requiring skills like endurance, communication, and professionalism to handle various tasks and customer needs. - Duties extend to recommending specials, managing table cleanliness, and resolving complaints, with specific tasks varying from casual to fine dining. Key Responsibilities: - Guest Interaction: Welcome guests, seat them, present menus, answer questions, and provide recommendations. - Order Management: Accurately take and enter orders into POS systems, communicate with kitchen/bar staff. - Service Delivery: Serve food and drinks efficiently, ensuring timely delivery and attentive service. - Table Maintenance: Clear tables, restock supplies, and keep the dining area clean and organized. - Payment Handling: Prepare bills, process payments, and manage transactions accurately. - Customer Satisfaction: Check in with diners, address concerns, handle complaints, and ensure a positive experience. Essential Skills & Qualities - Customer Service: Friendly, attentive, and patient. - Communication: Clear communication with guests and staff. - Multitasking: Handle multiple tables and requests efficiently. - Physical Stamina: Ability to stand and walk for long periods. - Problem-Solving: Resolve issues calmly and effectively. - Coordination: Carry trays and plates without dropping items.