Travel and Agency Manager at JV Management Consulting

Job Summary

Our client is seeking a results-driven and experienced Travel and Agency Manager to oversee the day-to-day operations of their travel and tours business. The ideal candidate will manage staff, develop attractive travel packages, ensure exceptional customer service, and drive business growth through strategic planning and sales initiatives.

Key Responsibilities

• Oversee agency operations, bookings, and client services
• Manage and train travel consultants and support staff
• Design and promote travel packages, tours, and itineraries
• Build and maintain strong relationships with clients, vendors, and partners
• Monitor industry trends, pricing, and travel regulations to ensure compliance and competitiveness
• Handle escalated customer complaints and resolve issues professionally
• Achieve sales targets and prepare periodic performance reports

Requirements

• Bachelor's degree in Tourism, Business, or related field (preferred)
• 3–5 years of proven experience in a travel and tour industry management role
• Strong leadership, communication, and organizational skills
• Knowledge of visa processing, travel booking systems, and destination management
• Familiarity with industry platforms such as Amadeus, Sabre, or Galileo (advantageous)