Travel and Agency Manager at JV Management Consulting

Job Summary

Our client is seeking a results-driven and experienced Travel and Agency Manager to oversee the day-to-day operations of a travel and tours business. The ideal candidate will manage staff, develop attractive travel packages, ensure exceptional customer service, and drive business growth through strategic planning and sales initiatives.

Key Responsibilities

• Oversee agency operations, bookings, and client services
• Manage and train travel consultants and support staff
• Design and promote travel packages, tours, and itineraries
• Build and maintain strong relationships with clients, vendors, and partners
• Monitor industry trends, pricing, and travel regulations to ensure compliance and competitiveness
• Handle escalated customer complaints and resolve issues professionally
• Achieve sales targets and prepare periodic performance reports

Requirements

• Bachelor's degree in Tourism, Business, or related field (preferred)
• 3–5 years of proven experience in a travel and tour industry management role
• Strong leadership, communication, and organizational skills
• Knowledge of visa processing and destination management
• Proficiency with travel booking systems
• Familiarity with industry platforms such as Amadeus, Sabre, or Galileo (advantageous)