Telephone Room Officer at Chrisvirgy Homes

About the Role

We are seeking a qualified candidate to join our team as a Telephone Room Officer. This position is essential to our hotel operations, serving as the communication hub between guests, staff, and departments.

Key Responsibilities

• Answer, screen, and direct internal and external calls to guest rooms, staff, or departments
• Take and deliver messages, process wake-up calls, and manage guest message logs with message light activation/deactivation
• Provide hotel information, including details on facilities, services, and local attractions
• Process guest requests including room service, maintenance, and other departmental needs
• Handle emergency calls (fire, medical, security) according to hotel protocols and dispatch appropriate personnel
• Operate hotel telephone systems (PBX) and front office software efficiently
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests
• Adhere to hotel security, fire, and health & safety regulations at all times

Required Qualifications

• Proven experience in a telephone room or reception role
• Proficiency with PBX telephone systems and front office software
• Strong communication and multitasking abilities
• Knowledge of hotel operations and guest service standards
• Familiarity with emergency protocols and safety procedures