Telecom Billing Support Officer

About the Role

Fort Knox Group is seeking a qualified Telecom Billing Support Officer to join our team in Lagos, Nigeria. You will play a crucial role in supporting our billing operations by ensuring accurate data processing, system reconciliation, and comprehensive financial reporting.

Key Responsibilities

• Support billing operations through accurate data entry, validation, and reconciliation
• Identify and resolve billing discrepancies across multiple systems
• Generate and present insightful reports using Excel, Power BI, or similar tools
• Collaborate with finance, operations, and client-facing teams to ensure seamless billing
• Maintain detailed documentation and records for compliance and audit purposes
• Assist in improving billing workflows and enhancing overall process efficiency

Required Qualifications

• Bachelor's degree in Statistics, Finance, Business Administration, or a related field
• Demonstrated experience in data analysis or billing operations
• Proven ability to manage and interpret large data sets accurately

Technical & Analytical Skills

• Proficiency in Microsoft Excel/Google Sheets (pivot tables, lookups, formulas)
• Experience with Power BI, Power Query, or similar visualization tools
• Familiarity with billing systems, invoicing, and transaction logs
• Basic to intermediate SQL knowledge (added advantage)
• Oracle database knowledge (added advantage)

Soft Skills & Competencies

• Strong analytical and problem-solving abilities
• Excellent communication skills (written and verbal)
• High level of attention to detail and confidentiality
• Strong organizational and time-management skills
• Ability to work independently and collaboratively