Team Lead - Network Monitoring Centre (NMC)

About the Role

This is an ideal opportunity for a hands-on network leader with strong technical expertise and proven experience managing NOC/backend engineering teams in a telecom or ISP environment.

Key Responsibilities

• Lead and coordinate NMC, NOC, and FTTx backend engineering teams
• Ensure uninterrupted network monitoring and optimal service availability
• Oversee first-level incident management, fault logging, escalation, and resolution
• Monitor network performance thresholds and trigger proactive upgrades
• Produce daily, weekly, and monthly network performance and availability reports
• Manage shift rosters and 24/7 monitoring operations
• Drive automation and innovation in network monitoring and incident reporting
• Act as a key communication link between infrastructure teams, management, and customers

Required Qualifications

• B.Sc/B.Eng in Computer Science, Computer Engineering, Electrical/Electronics, or related field (minimum 2.1 grade or upper credit)
• CCNA certification (CCNP is an advantage)
• 3–6 years of experience in NOC/NMC/Network Operations roles
• Understanding of ITIL v4 service management

Required Skills and Experience

• Strong IP networking knowledge (Routing, Switching, GPON)
• Experience with wired, wireless, P2P, and P2MP technologies
• Excellent communication and analytical skills
• Strong customer-facing abilities
• Passion for network reliability and incident management