Supervisory Manager at Stellar Group

About the Role

A reputable organization seeks a dedicated individual to lead the Recycling Operations Support Department, which includes the Training Department, Customer Service Department, and Supervision Department.

Key Responsibilities

Quality Assurance and Performance Management

• Assess the quality and efficiency of work and promptly rectify any deviations
• Provide guidance on team organization skills and performance evaluations
• Assist employees in resolving workplace challenges

Process Control

• Strictly enforce company regulations and business processes
• Conduct regular inspections and record issues
• Develop remediation plans
• Track progress of key metrics and respond promptly to anomalies
• Coordinate resources to address identified issues

Communication and Coordination

• Report on team progress, existing issues, and improvement suggestions to superiors
• Convey company decisions and task requirements to subordinates
• Coordinate cross-departmental collaboration efforts
• Address feedback and concerns from customers or partners

Optimization and Improvements

• Identify issues and lessons learned during work processes
• Analyze pain points in workflow and propose optimization solutions
• Facilitate implementation of improvements
• Compile achievement and performance review reports for future reference

Requirements

• BSc or HND in Business Management (preferred)
• Minimum 3 years of experience in business management
• Minimum 5 years in a managerial position
• Proficiency in computer operations and office software

Required Skills

• Team management and leadership
• Organization and coordination
• Performance management
• Communication and interpersonal skills

Location

Lagos, Nigeria