State Manager at Strivo Labs

Role Overview

We are seeking a proactive and strategic State Manager to lead all operational, sales, and performance-related activities across the state. This role combines leadership, execution, and relationship management to ensure consistent growth, high service standards, and full compliance with organizational policies.

A strong background in gadget/device financing (e.g., EasyBuy or similar models) is required, as the role will involve overseeing operations in markets where device financing is a key driver of growth.

Key Responsibilities

State-Level Strategy & Execution

• Drive the implementation of sales strategies tailored to local market conditions
• Develop and execute state-wide market expansion and customer acquisition plans
• Monitor competitive landscape and provide actionable insights to leadership

Branch Oversight & Field Operations

• Provide leadership and direction to all branch and field teams
• Conduct routine operational reviews and on-ground visits
• Ensure outlets align with operational standards, processes, and customer experience goals

People Leadership & Performance Management

• Recruit, train, and mentor branch and field personnel
• Set and monitor KPIs to drive accountability and performance
• Foster a culture of ownership, teamwork, and continuous improvement

Risk, Compliance & Reporting

• Ensure adherence to credit policies, documentation standards, and risk protocols
• Oversee the resolution of escalated client issues and operational risks
• Prepare and present daily, weekly, and monthly reports on state performance and trends

Qualifications & Experience

• Bachelor's degree in Business Administration, Management, or a related field
• Minimum of 2 years of experience in multi-branch management, retail finance, or field operations
• Direct experience in gadget/device financing operations (e.g., EasyBuy or similar models)