Service Manager at GVA Partners

About the Role

We are seeking a Service Manager to play a pivotal role in turning clients' aspirations into reality. This position offers exceptional career growth opportunities while providing expert guidance and support throughout the after-sales process.

By ensuring a smooth transition from sales to service, you will empower clients to achieve their goals and seamlessly integrate into their new life. You will be vital to maintaining high client satisfaction, efficient processing, and product integrity. Through delivering exceptional service, you will help build client trust, foster long-term engagement, and pave the way for brand loyalty and future sales.

Key Responsibilities

Client Onboarding

• Welcome newly signed clients and introduce them to the process
• Provide full orientation on what to expect throughout the entire journey
• Schedule appointments and initiate the application process

Documentation Management

• Guide clients through documentation requirements and ensure timely collection of all necessary documents
• Maintain accurate records and provide support with challenging steps
• Work with cross-functional teams to verify data and resolve discrepancies
• Follow up with clients regarding outstanding documents while prioritizing client comfort

Application Processing

• Liaise with legal and immigration partners to ensure efficient processing of client applications
• Submit required documentation in a timely manner
• Offer personalized end-to-end services, including medical and photography services, at clients' convenience
• Manage scheduling of IELTS tutorials and exams for Canadian applicant clients
• Provide ongoing support to clients throughout their incubation program, including meeting reminders and task management

Data Management

• Maintain accurate and up-to-date client records
• Foster client commitment to optimized payment plans