Senior Support Services / Business Analyst

About the Role

Lavita Group seeks a dedicated Senior Support Services/Business Analyst for a key multifunctional position. This role is responsible for providing high-level operational, administrative, and compliance support across the organization. The successful candidate will support executive management, business development, client engagement, customer relationship management, and internal quality control, ensuring all internal processes meet required regulatory, financial, operational, and service excellence standards.

Key Responsibilities

Executive & Operational Support

• Provide direct support to management across all business units
• Coordinate executive schedules, follow-ups, and task execution to ensure seamless operations
• Maintain structured documentation systems for all support services activities

Business Development & Client Engagement

• Engage clients professionally on behalf of the company and maintain ongoing communication
• Support business development initiatives by preparing documents, proposals, presentations, and follow-ups
• Ensure excellent customer relationship management across all client interactions
• Track and document client concerns, feedback, and project-related activities

Compliance, Quality Control & Internal Governance

• Oversee all quality control processes and develop standard operating procedures (SOPs) for consistent service delivery
• Ensure strict compliance with regulatory, statutory, and company standards
• Monitor expiry dates of certificates, permits, licenses, and renewals and ensure timely updates
• Conduct periodic audits of compliance documentation, ensuring completeness and accuracy

Documentation, Records & Reporting

• Manage comprehensive documentation and records systems
• Serve as a core liaison with stakeholders, government agencies, financial institutions, and clients
• Maintain full oversight of all documentation, tender submissions, compliance obligations, and administrative workflows

Location

Lagos, Nigeria