Senior Sales Officer at IO Furniture

About the Role

This is a full-time, on-site position located in Ilupeju. As Senior Sales Officer, you will be responsible for managing sales operations, generating leads, and executing channel sales strategies. You will serve as a key leader on the retail team, overseeing both in-store and online sales performance while supporting the Head of Retail in driving store performance and sales strategy.

Key Responsibilities

• Supervise and guide the sales team, ensuring all members meet or exceed their individual and team targets
• Lead by example by engaging clients, closing sales, and managing customer relationships
• Track and report sales performance, team activity, and store trends to the Head of Retail
• Maintain a strong understanding of IO Furniture's product offerings to provide expert guidance to customers and staff
• Ensure that all product listings are correctly uploaded, described, and updated on the e-commerce platform, coordinating with internal teams to maintain accuracy
• Resolve customer issues efficiently and professionally, providing quick, practical solutions
• Provide ongoing support and training to sales team members, fostering a culture of high performance and service excellence
• Assist in merchandising and showroom layout to optimize sales opportunities
• Develop and implement sales strategies to enhance business growth and achieve sales targets

Qualifications

• Strong background in retail sales, preferably in furniture or lifestyle/home categories
• Proven leadership capabilities with experience overseeing sales teams
• Passion for customer satisfaction and service excellence
• Results-driven mentality with demonstrated ability to achieve and exceed sales targets
• Proficiency with Microsoft Office and e-commerce platforms
• Strong communication and interpersonal skills