Senior Account Management Officer at Cobranet Limited

Job Summary

An exciting opportunity has arisen for a motivated professional to join Cobranet Limited as a Senior Account Management Officer. In this role, you will oversee and develop long-term relationships with a portfolio of clients, liaising between customers and cross-functional internal teams to ensure timely and successful delivery of solutions according to customer needs.

Key Responsibilities

• Serve as the primary point of contact and build long-term relationships with customers
• Ensure timely and successful delivery of solutions according to customer needs and objectives
• Keep current clients satisfied and deliver exceptional client service on a daily basis
• Liaise between customers and internal teams to facilitate seamless communication
• Build and maintain strong, long-lasting client relationships
• Identify cross-selling and upselling opportunities to increase revenues
• Clearly communicate the progress of monthly and quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and identify areas for improvement
• Assist with challenging client requests or issue escalations as needed
• Conduct daily proactive routine calls for customer surveys
• Drive client retention and win-back initiatives

Requirements

• BA/BS degree in Business Administration, Sales, or relevant field
• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or similar role
• Solid experience with CRM software (e.g., Salesforce, Zoho CRM, or HubSpot) and MS Office, particularly MS Excel
• Experience delivering client-focused solutions to meet customer needs
• Excellent listening, negotiation, and presentation abilities
• Ability to prioritize and multitask effectively
• High level of accuracy and attention to detail
• Ability to navigate difficult conversations professionally
• Strong verbal and written communication skills

Location

Lagos, Nigeria