Sales Representative/Customer Service Representative

About the Role

As a Customer Care Representative at Opemi Sewing Tools and Accessories, your primary responsibility is to ensure excellent customer experiences by assisting with inquiries, resolving issues, and building strong customer relationships.

Key Responsibilities

Customer Support

• Respond to customer questions via phone, email, social media, and messaging platforms
• Provide information about products, warranties, availability, and order status
• Guide customers in selecting the right sewing tools and accessories based on their needs

Order Assistance

• Help customers place, track, and modify orders
• Assist with returns, exchanges, refunds, and cancellations
• Ensure customer records and orders are accurately updated in the system

Issue Resolution

• Address customer complaints professionally and promptly

Product Knowledge

• Share accurate information with customers to help them make informed decisions

Feedback Collection

• Gather feedback on products and services from customers
• Report customer trends and common issues to the team for improvement

Communication

• Maintain polite, friendly, and professional communication with customers
• Build rapport and trust to enhance customer loyalty

Documentation

• Log interactions and customer issues in CRM or support tools

Team Collaboration

• Work with sales, logistics, and product teams to ensure smooth customer experiences
• Share insights that can help improve products and service processes

Required Skills and Qualities

• Excellent verbal and written communication
• Patience and empathy
• Problem-solving mindset
• Basic computer skills and familiarity with CRM systems
• Ability to multitask and prioritize effectively