Sales Representative at Bespoke Gifts

About the Role

An exciting opportunity has arisen for a motivated professional to join our team. You will be responsible for managing and supervising order fulfillment officers while assisting the Store Manager in day-to-day activities to ensure smooth operations.

Compensation and Location

Salary: ₦100,000 - ₦150,000 per month

Required Residence: Applicants must reside in one of the following areas:

• Oniru
• Lekki Phase 1
• Marwa
• Elf Bus-stop
• Ikate Elegushi

Candidates residing outside these specified areas will not be considered for this position.

Key Responsibilities

• Process customer orders with accuracy and ensure timely delivery
• Monitor stock levels, ensure timely replenishment, and maintain accurate inventory records
• Coordinate with warehouse, logistics, and delivery partners to streamline the fulfillment process
• Resolve order fulfillment issues, including delays, damaged items, and incorrect deliveries
• Track key performance indicators (KPIs) such as order accuracy and fulfillment time
• Implement and maintain quality control processes to ensure accurate and efficient order fulfillment
• Generate reports on order fulfillment KPIs and performance metrics

Required Skills and Qualifications

• Strong organizational and time management skills
• Attention to detail and accuracy
• Problem-solving abilities
• Communication and interpersonal skills
• Familiarity with inventory management systems and software
• Experience in logistics, warehousing, or customer service

Typical Scenarios

Resolving a Delivery Delay: When a customer reports a delay, you would investigate the reason, update the manager on the situation, and work with the delivery partner to resolve the issue.

Managing an Inventory Shortage: If a product is out of stock, you would notify relevant parties, explore alternative solutions, and ensure the customer is informed of the delay or alternatives.