Sales Representative

We are seeking an experienced professional for this opening. Position Overview:

• Our client is a luxury fragrance brand positioned to deliver refined, premium scent experiences.

• The Sales Representative is responsible for delivering an exceptional luxury shopping experience while driving sales of premium fragrances.

• The role requires deep product knowledge, refined customer engagement, and the ability to build long-term relationships with clientele.

Key Responsibilities: Sales & Customer Engagement:

• Welcome clients professionally and provide personalized fragrance consultations.

• Understand customer preferences and recommend suitable perfumes and products.

• Drive individual and store sales targets while maintaining luxury service standards.

• Build strong relationships with repeat and VIP clients to encourage loyalty.

• Up sell and cross-sell complementary products where appropriate.

Product Knowledge & Brand Representation:

• Demonstrate expert knowledge of fragrance notes, brands, collections, and usage.

• Stay informed about new launches, limited editions, and brand stories.

• Accurately explain pricing, exclusivity, and product value to clients.

• Uphold brand guidelines, grooming, and professional presentation standards.

Store Operations Support

• Assist with daily opening and closing procedures.

• Handle POS transactions accurately and securely.

• Maintain product displays and ensure shelves are well stocked and organized.

• Support inventory checks and report low stock or discrepancies.

• Ensure the sales floor is clean, orderly, and visually appealing at all times.

Customer Service & After-Sales Support:

• Address customer inquiries and concerns promptly and professionally.

• Handle exchanges or complaints in line with company policy.

• Follow up with clients for feedback, repeat purchases, and special offers.

• Maintain client records where applicable for personalized service.

Team Collaboration & Compliance

• Work collaboratively with colleagues to meet store objectives.

• Adhere to store policies, procedures, and loss-prevention guidelines.

• Participate in product training, sales meetings, and performance reviews.

Required Skills & Competencies

• HND/BSc in Business Administration, Marketing, Retail Management, or a related field.

• Experience serving high-net-worth or premium clientele is a strong plus

• Minimum of 1 – 3 years’ experience in retail sales, preferably in luxury, beauty, fragrance, or fashion.