Sales Partnership & Client Relations Officer

Role Overview

This position offers a great opportunity for career growth. The officer will drive membership growth, revenue generation, and strategic partnerships, focusing on member satisfaction and engagement. This role reports to the Head of Business Development and is based in Lagos, with a six-month probation period.

Primary Duties & Responsibilities

• Develop and execute sales strategies, promote products, pursue revenue opportunities, and achieve growth targets
• Identify and manage strategic partnerships, maintain a partnership database, and represent the cooperative at events
• Build and maintain strong client relationships, handle inquiries, conduct engagement activities, and ensure high retention rates
• Support marketing campaigns, coordinate outreach programs, and provide member feedback for service improvement
• Maintain accurate records of sales activities, partnerships, and client interactions
• Prepare weekly and monthly performance reports
• Track membership conversion rates and retention levels
• Ensure compliance with cooperative policies and regulatory standards

Required Qualifications

• Bachelor's degree in a relevant field
• 2-4 years of experience in sales or client relations, preferably in cooperative or financial services

Required Skills & Competencies

• Sales strategy development
• Partnership negotiation
• Proficiency in MS Office and CRM software
• Excellent planning and negotiation abilities
• Strong communication and relationship-building skills

Performance Metrics

Performance will be measured by lead generation, outreach contacts, client meetings, membership conversion, product promotion, partnership prospecting, and complaint resolution, with specific targets for each area. Ongoing professional development is emphasized.