Sales & Customer Service Officer (RTW Factory)

About the Role

A dynamic team at 68byalake is expanding and seeking talented Sales & Customer Service Officers to join our operations. This is an operations-aligned sales and customer service role—not commission-only or market-hawking work.

Positions Available

2 Officers needed

Experience Requirements

• Minimum 2–4 years of professional experience
• Previous experience working in a fashion house, ready-to-wear brand, clothing factory, or boutique
• Experience will be verified through previous employer references, task questions, and practical scenarios
• Applicants exaggerating experience will be disqualified

Core Responsibilities

• Receive and attend to customers (walk-in and online)
• Accurate order intake and documentation
• Confirm and clarify proper measurements
• Explain fabrics, styles, timelines, and delivery expectations clearly
• Coordinate fittings where applicable
• Conduct daily follow-ups with customers until delivery
• Ensure clean handover of orders to the production team
• Liaise with logistics and dispatch teams for deliveries
• Maintain accurate customer records and order history
• Uphold brand tone, professionalism, and composure at all times

Required Skills & Competencies

Literacy & Technical Proficiency

• Read and write clearly in English
• Use WhatsApp Business professionally
• Complete order sheets accurately
• Interpret measurements correctly
• Follow written standard operating procedures without confusion

Process Awareness

Must understand that sales and customer service operates as a system, including:

• Order intake
• Measurement confirmation
• Production coordination
• Delivery tracking

Compensation & Benefits

• Base Salary: ₦80,000 – ₦150,000 monthly
• Performance-Based Bonuses tied to:
  • Accuracy of customer orders and measurements
  • Conversion of inquiries to paid orders
  • Customer trust and brand loyalty
  • Timely and proper follow-ups
  • Clean handover to production
  • Zero avoidable customer complaints
  • Delivery accuracy and coordination
• Accommodation: Available

Working Schedule

• Monday – Friday: 9:00 AM – 6:00 PM
• Saturdays: Rotated between the two officers (not weekly for both)