Sales & Customer Experience Officer

Position Overview

The Sales & Customer Experience Officer is responsible for driving sales and delivering excellent customer service across both walk-in and online channels. This role ensures customers receive proper guidance, accurate information, and a seamless purchasing experience while complying strictly with company processes.

Key Responsibilities

• Attend to all walk-in customers professionally and promptly
• Receive, welcome, and guide customers in selecting appropriate products
• Demonstrate in-depth knowledge of all CGD products and services
• Educate customers on product options, pricing, and suitability
• Act as Floor Attendant by selecting products from shelves for customers or liaising with the Inventory & Warehousing Unit to release products from the warehouse
• Pass selected products to the Cashier for ERP invoicing
• Handle all online enquiries and orders via website, WhatsApp, and Instagram DM
• Assist online customers with product selection, pictures, and product information until payment is completed
• Transfer all paid online orders to the Inventory Unit via the official WhatsApp group with complete documentation including full conversation screenshots and proof of payment
• Save and manage customer contact details strictly on official CGD phones and Gmail accounts
• Conduct post-purchase follow-up calls to confirm delivery and collect customer feedback
• Contribute actively to sales targets and customer satisfaction goals

Education & Experience

• Minimum educational qualification: ND or NCE
• 0-1 year experience required
• Previous experience in sales, retail, or customer service is an added advantage

Other Requirements

• Willingness to work on a rotational shift basis
• Ability to follow structured processes and company policies strictly
• High level of professionalism, discipline, and accountability