Sales Associate - Lagos (Ikeja, Marina, Bariga, Oyingbo, Ajah, Lekki, MMA)

A reputable organization seeks a dedicated individual for this role. Job Objectives

• The Sales Associate is responsible for delivering excellent customer service, driving sales, and ensuring a positive in-store experience for customers.

• The role involves product knowledge, customer engagement, merchandising, and compliance with store policies to achieve sales targets and support overall store performance.

Key Responsibilities: Sales & Revenue Generation:

• Actively engage customers to understand their needs and recommend suitable products.

• Drive daily, weekly, and monthly sales targets assigned by management.

• Upsell and cross-sell products and accessories to maximize revenue.

• Ensure accurate pricing, promotions, and product information are communicated to customers.

Customer Service & Experience:

• Provide a warm, professional, and courteous customer experience at all times.

• Handle customer inquiries, complaints, and product issues promptly and professionally.

• Build long-term customer relationships to encourage repeat business.

• Ensure adherence to customer service standards and brand values.

Product Knowledge & Merchandising:

• Maintain strong knowledge of products, features, benefits, and usage.

• Stay updated on new arrivals, promotions, and competitor offerings.

• Ensure products are well-displayed, clean, and properly merchandised according to store standards.

• Participate in stock arrangement, shelf labeling, and visual merchandising activities.

Store Operations & Compliance:

• Process sales transactions accurately using POS systems.

• Ensure proper handling of cash, POS reconciliation, and documentation.

• Adhere to company policies on loss prevention, security, and stock control.

• Participate in stock counts, inventory checks, and discrepancy reporting.

Teamwork & Communication:

• Collaborate effectively with team members to achieve store goals.

• Attend daily briefings, training sessions, and performance reviews.

• Communicate customer feedback, product issues, and operational challenges to supervisors.

Health, Safety & Professional Conduct:

• Maintain a clean, safe, and organized store environment.

• Comply with health, safety, and security procedures.

• Uphold professionalism, punctuality, grooming standards, and ethical conduct at all times.

Key Performance Indicators (KPIs)

• Individual sales target achievement.

• Conversion rate and average transaction value.

• Customer satisfaction and feedback scores.