Retail Shop Consultant

We invite applications from suitably qualified candidates. Responsibilties - Responsible for managing a whole lot of incoming and outgoing calls in the organization - Build long-lasting relationships with customers - Keep a comprehensive record of all calls and/or conversations in the organization’s call center data bank - Attend educational seminars or conferences on a regular basis so as to develop expertise and improve performance levels - Make use of available opportunity to sell or advertise products to customers - Make sure that whatever response given to the customer(s) is in line with pre-organized communication scripts that have been prepared for different topics that cover customer-related issues - Identify the needs of various customers, clarify information, embark on necessary research, and provide lasting solutions to customer’s problems - Route calls to the appropriate channel(s) - Move complex issues or complaints to supervisors - Willing to work during extended odd hours and/or during holiday periods. Required Qualifications: - Interested candidates should possess an HND / Bachelor`s Degree with 1 - 3 years experience.