Retail Sales Manager - Furniture at Ascentech Services Limited

Job Summary

The Retail Sales Manager oversees the daily operations of the furniture showroom(s), ensuring sales targets are met, customer satisfaction is maximized, and store profitability is achieved. The role involves managing sales staff, developing sales strategies, monitoring inventory, and maintaining high standards of visual merchandising and customer service.

Key Responsibilities

• Supervise and coordinate the activities of sales representatives and showroom staff
• Develop and implement effective sales strategies to achieve and exceed sales targets
• Drive high levels of customer satisfaction through excellent service and after-sales support
• Train, coach, and motivate sales team members to improve product knowledge and selling techniques
• Monitor daily, weekly, and monthly sales performance, preparing regular sales reports
• Ensure the showroom is well-maintained, organized, and visually appealing in line with brand standards
• Handle key customer inquiries, complaints, and escalations professionally
• Collaborate with marketing to plan and execute promotions, discounts, and product launches
• Maintain an accurate inventory of furniture items and ensure proper stock replenishment
• Analyze market trends and competitors to identify business opportunities
• Ensure adherence to company policies, procedures, and ethical standards

Qualifications and Requirements

• Bachelor's Degree in Business Administration, Marketing, or a related field
• 3–5 years' experience in retail sales, preferably within the furniture or home décor industry
• Proven track record of achieving or exceeding sales targets
• Strong leadership, communication, and interpersonal skills
• Excellent customer service and negotiation abilities
• Proficiency in Microsoft Office Suite
• Good organizational and time management skills