Retail Branch Manager at Mopheth Group

Job Overview

We are seeking an experienced and highly organized Retail Branch Manager to oversee the daily operations of our retail mega store. The ideal candidate must have a strong background in retail management, excellent leadership abilities, and a proven track record of achieving sales targets, maintaining high operational standards, and leading a diverse team effectively.

The Branch Manager will be responsible for ensuring smooth store operations, maximizing profitability, enhancing customer satisfaction, and ensuring compliance with company policies.

Key Responsibilities

• Oversee the overall operations of the retail branch, ensuring smooth daily activities
• Supervise and coordinate the work of all department heads, supervisors, and floor staff
• Develop and implement sales strategies to meet and exceed store revenue targets
• Monitor stock levels and ensure effective inventory control and replenishment
• Maintain high standards of merchandising, store layout, and product display
• Analyze sales reports and key performance indicators (KPIs) to drive performance
• Ensure compliance with company policies, health, and safety regulations
• Handle customer complaints and resolve issues promptly to maintain satisfaction
• Recruit, train, motivate, and evaluate staff performance to foster a productive team
• Prepare and submit periodic reports on sales performance, staffing, and operations
• Coordinate with suppliers and the head office on deliveries, pricing, and product updates
• Manage budgets, expenses, and ensure cost control across store operations
• Drive customer engagement initiatives and promote brand loyalty

Qualifications and Requirements

• Bachelor's Degree in Business Administration, Marketing, or any related field
• Minimum of 5 years proven experience as a Branch Manager or Store Manager in a retail mega store (supermarket, electronics, or pharmacy)