Restaurant Supervisor at Bukka Hospitality Limited (Bukka Hut)

About the Role

We are seeking a qualified Restaurant Supervisor to join our team. In this position, you will be responsible for maintaining operational excellence, ensuring exceptional customer service, and supervising front-of-house and back-of-house staff.

Key Responsibilities

• Maintain visible presence in the front of house to address customer issues and ensure staff are always smiling and well-coordinated
• Supervise subordinates to ensure all required products are available according to the product time-out schedule and are well-presented for customers
• Proactively identify and resolve issues that could adversely affect product availability and display
• Ensure timely requisition of products to prevent stock outages
• Supervise staff effectively to prevent product or cash shortages
• Enforce standard operating procedures and monitor staff compliance
• Investigate shortages, identify root causes, and implement immediate resolutions
• Ensure proper handling of equipment (microwave, chillers, POS systems, computers) by staff to prevent damage and maintain smooth operations
• Submit required reports on schedule
• Oversee shift closing procedures, including cash verification from cashiers, ensuring the dining area is clean and reset, turning off all equipment and lights, and securing all doors

Required Qualifications

• Bachelor's Degree or HND in Hospitality or a related field
• 2-3 years of work experience in a Quick Service Restaurant (QSR) business
• Good communication skills
• Excellent leadership skills
• Smart, proactive approach to work
• Must reside within Lekki and its surrounding environment