Resort Assistant Manager (Highly Experienced) at Victoria Waterfront Hotel & Resorts

We invite applications from suitably qualified candidates. Job Summary - The Assistant Manager is responsible for overseeing daily operations across all departments, including the Front Office, Housekeeping, Food & Beverage, and Maintenance. - The primary focus is maintaining high service standards, maximizing profitability, and ensuring an exceptional guest experience. Key Responsibilities Operational Oversight: - Daily Management: Supervise the day-to-day operations of the resort to ensure all departments are meeting brand standards. - Quality Control: Conduct regular walkthroughs of the property (lobby, guest rooms, recreational areas) to ensure cleanliness and safety. - Departmental Synergy: Act as the bridge between departments (e.g., ensuring Housekeeping and Front Desk are aligned on room readiness). Guest Relations: - Issue Resolution: Handle guest complaints personally and professionally, turning negative experiences into positive recoveries. - VIP Handling: Oversee the arrival and stay of VIP guests, ensuring special requests and amenities are prepared. - Feedback Monitoring: Analyze guest satisfaction scores (NPS) and online reviews to implement service improvements. Team Leadership: - Staffing: Assist in recruiting, interviewing, and onboarding new team members. - Training: Conduct "on-the-job" training sessions and ensure staff are up-to-date on safety protocols and service standards. - Scheduling: Manage staff rosters and payroll to ensure adequate coverage during peak resort seasons. Financial & Administrative: - Budgeting: Help the General Manager monitor expenses, control labor costs, and meet monthly revenue targets. - Inventory: Supervise the ordering of supplies and conduct monthly stocktakes for F&B or housekeeping materials. - Reporting: Prepare daily and monthly reports on occupancy, revenue, and operational glitches. Check how your CV aligns with this job