Resort Administrative Officer

This vacancy presents a chance to join a leading organization. Key Responsibilities: Operational Administration: - Facility Oversight: Coordinate with maintenance and housekeeping to ensure all guest areas and offices meet health, safety, and aesthetic standards. - Vendor Management: Act as the primary point of contact for suppliers (linen, food and beverage, cleaning chemicals); manage contracts and verify deliveries. - Record Keeping: Maintain accurate databases for guest history, insurance policies, and operational licenses. Financial Coordination: - Procurement: Process purchase orders and manage the department’s petty cash. - Invoicing: Oversee billing for corporate clients and reconcile daily sales reports with the accounting department. - Budgeting: Assist the Hospitality Manager in monitoring monthly operational expenses to ensure they stay within budget. Human Resources & Scheduling: - Roster Management: Create and manage shift schedules for front desk, housekeeping, and service staff. - Compliance: Ensure all staff certifications (e.g., food handling permits, liquor licenses) are up to date. - Training Coordination: Organize orientation for new hires and schedule periodic service excellence workshops. Guest Relations Support: - Feedback Analysis: Collate guest reviews from various platforms (TripAdvisor, Google, Internal surveys) and prepare monthly trend reports. - Event Coordination: Support the events team with administrative needs for conferences, weddings, or corporate retreats. Requirements: - Candidates should possess relevant qualifications with hospitality industry experience.