Resident Manager at Domeo Resources International (DRI)

About the Role

A dynamic team is expanding and looking for the right talent. The Residential Manager will oversee the daily operations, administration, and maintenance of the residential property to ensure residents' satisfaction, safety, and comfort. This position requires a proactive and organized professional with strong leadership, interpersonal, and multitasking abilities.

Key Responsibilities

Property Operations and Management

• Oversee the day-to-day running of the residence to ensure a clean, safe, and comfortable living environment
• Coordinate maintenance, repairs, and housekeeping schedules to maintain property standards
• Supervise facility upkeep, including security, utilities, and general administration
• Monitor resource use and ensure cost-effective management

Resident Relations and Customer Service

• Serve as the primary point of contact for residents' inquiries, complaints, and requests
• Ensure excellent service delivery, prompt issue resolution, and resident satisfaction
• Organize and manage resident engagement activities and community-building events
• Maintain proper documentation of resident records, tenancy agreements, and related correspondence

Staff Supervision and Development

• Lead, train, and supervise housekeeping, front desk, and maintenance teams
• Conduct performance appraisals and promote teamwork, professionalism, and accountability
• Coordinate staff duty rosters and ensure adequate coverage at all times

Health, Safety, and Compliance

• Enforce safety and hygiene standards throughout the premises
• Conduct routine inspections

Reporting Structure

Reports to: General Manager / Managing Director

Direct Reports: Housekeeping Team, Maintenance Staff, Security Personnel, Front Desk Officers

About You

The ideal candidate will ensure smooth facility management, efficient housekeeping, and exceptional resident relations while maintaining high operational standards.