Relationships Officer at Tempkers Limited

Position Overview

This position offers a great opportunity for career growth in client relationship management and account services.

Key Responsibilities

• Building and maintaining strong relationships with clients and providing excellent customer service
• Opening accounts, serving demand notices, championing premises inspections, and issuing certificates
• Making presentations, administering and processing all types of recovery actions, conducting negotiations, and following up accurately and efficiently
• Ensuring all transactions and operations comply with regulations and internal policies to minimize risk
• Maintaining and updating records within appropriate databases relating to billings and revenue collections
• Addressing and resolving customer inquiries, complaints, and account-related issues in a timely and professional manner
• Identifying opportunities to recover services and generate new business through referrals and networking
• Maintaining accurate records of all transactions and preparing reports
• Working closely with other departments to ensure seamless service delivery
• Staying up-to-date on LGA regulations and bylaws

Required Qualifications

• Relevant qualifications in a related field
• Strong communication and interpersonal skills with ability to effectively communicate with clients and colleagues, build rapport, and handle sensitive financial information
• Analytical and problem-solving skills with ability to analyze data and identify issues

Preferred Experience

• Previous experience as an account officer or relationship management officer in a commercial bank or MFB
• Previous experience as a marketing officer, sales canvasser, or sales merchandiser in an FMCG company