Relationships Officer at Tempkers Limited

About the Role

This position offers a great opportunity for career growth, combining client relationship management with account administration and business development in a dynamic environment.

Key Responsibilities

• Build and maintain strong relationships with clients while providing excellent customer service
• Open accounts, serve demand notices, champion premises inspections, and issue certificates
• Make presentations, administer, and process all types of recovery actions and negotiations
• Follow up accurately and efficiently on all outstanding matters
• Ensure all transactions and operations comply with regulations and internal policies to minimize risk
• Maintain and update records within appropriate databases relating to billings and revenue collections
• Address and resolve customer inquiries, complaints, and account-related issues in a timely and professional manner
• Identify opportunities to recover and expand services to existing clients
• Generate potential new business through referrals and networking
• Maintain accurate records of all transactions and prepare reports
• Work closely with other departments to ensure seamless service delivery
• Stay up-to-date on LGA regulations and bylaws

Required Qualifications

• Relevant educational qualifications
• Strong communication and interpersonal skills with ability to effectively communicate with clients and colleagues
• Ability to build rapport and handle sensitive financial information
• Analytical and problem-solving skills with ability to analyze data and identify issues

Preferred Experience

• Previous experience as an Account Officer or Relationship Management Officer in a commercial bank or MFB
• Previous experience as a Marketing Officer, Sales Canvasser, or Sales Merchandiser in an FMCG company