Relationship Manager at iRecharge Tech-Innovations

Job Summary

We are seeking a dynamic Relationship Manager to join our expanding team at iRecharge Tech-Innovations. In this role, you will be responsible for developing and maintaining strong customer relationships both internally and with external clients. You will identify new business opportunities within Electricity DISCOs across your coverage areas and acquire and retain merchants whose transactional volumes contribute to organizational growth.

Key Responsibilities

• Manage relationships with DISCOs and key stakeholders
• Develop and maintain strong relationships with new and existing clients
• Understand clients' financial goals and provide customized solutions
• Act as the primary point of contact for client inquiries, concerns, and escalations
• Stay updated on the organization's products, services, and features
• Educate clients on the benefits and usage of Fintech products
• Identify opportunities to cross-sell and upsell products based on client needs
• Assist clients in the onboarding process, ensuring a seamless experience
• Provide training sessions to clients on using Fintech platforms and tools effectively
• Assess and mitigate risks associated with client accounts
• Monitor transactions for potential fraudulent activities and report suspicious behavior
• Implement strategies to enhance customer retention and loyalty
• Proactively address and resolve client issues to ensure high satisfaction levels
• Collaborate with internal teams to support client success

Required Qualifications and Experience

• Track record of working with diverse stakeholders
• Experience leading small to medium teams
• Background in marketing and customer service
• Understanding of agency banking and POS business (preferred)
• Excellent communication skills
• Strong aptitude for fostering positive relationships

Location

Lagos, Nigeria