Recovery & Collection Officer at Westfield Consulting

About the Role

We invite applications from suitably qualified candidates for the position of Recovery & Collection Officer.

Key Responsibilities

• Contact customers for repayment of outstanding loans via phone calls, emails, and field visits
• Negotiate repayment plans and ensure prompt collections
• Maintain detailed records of all communications and recovery activities
• Prepare daily, weekly, and monthly collection reports
• Escalate delinquent accounts to management when necessary
• Ensure compliance with regulatory standards and company policies during collection activities
• Support efforts to reduce non-performing loans (NPL) and improve portfolio quality

Requirements & Skills

• HND/B.Sc. in Business Administration, Finance, Accounting, Economics, or related field
• Maximum of 2 years' experience in loan recovery, credit control, or debt collection (preferably in financial institutions)
• Strong negotiation and persuasive communication skills
• Good knowledge of loan recovery procedures and regulations
• Ability to work under pressure and meet collection targets
• High ethical standards and integrity