Receptionist / Front Desk Executive at BrainShare Technologies

About the Role

We are seeking a qualified Receptionist/Front Desk Executive to join our team. This position serves as a key point of contact for our organization, managing front desk operations and providing professional support to customers and staff.

Main Responsibilities

• Manage incoming and outgoing mails, packages, and deliveries, routing them to appropriate departments
• Answer and direct calls to the appropriate department or staff member
• Maintain a clean and organized front desk area and board room
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Keep records of customer interactions, transactions, comments, and complaints
• Assist with administrative tasks such as data entry, filing, and document preparation
• Schedule appointments and meetings for staff members
• Ensure customer satisfaction and provide professional customer support
• Build sustainable relationships and trust with external and internal customers
• Liaise with Customer Support on fault resolutions and customer account reconciliation
• Engage customers over phone and direct them to the Customer Support Unit for prompt resolution
• Manage the organization's website chatbot and other inquiry channels
• Manage the organization's social media
• Manage the delivery of parcels and orders
• Follow communication procedures, guidelines, and policies
• Complete any additional tasks assigned by management

Required Qualifications

• Bachelor's degree in Mass Communication, English, or a related discipline from a reputable institution
• Minimum 3 years of relevant experience in Front Office Management
• Excellent communication skills, both written and verbal

Required Skills & Personal Qualities

• Problem-solving skills
• Clear and effective communication abilities
• Strong attention to detail with focus on improving business performance
• Service and process knowledge
• Friendly and professional demeanor
• Strong time management skills
• Excellent customer service and interpersonal skills
• Analytical and presentation abilities
• Ability to influence internal and external stakeholders

Location

Lagos, Nigeria