Receptionist at Universal Human Resource Consult

Job Summary

The Receptionist serves as the hotel's first point of contact, responsible for delivering warm, professional, and efficient service. This role manages guest check-ins and check-outs, handles reservations, provides information, and ensures guest satisfaction throughout their stay.

Key Responsibilities

• Welcome guests warmly and professionally upon arrival
• Handle check-in and check-out processes efficiently
• Assist guests with inquiries, complaints, or requests promptly
• Provide accurate information about hotel services, amenities, and local attractions
• Maintain a high level of customer service and hospitality at all times
• Manage room reservations, cancellations, and modifications
• Ensure accurate posting of room charges, payments, and deposits
• Keep track of room availability and update the system accordingly
• Coordinate with housekeeping and maintenance on room status and guest needs
• Answer and route phone calls professionally
• Respond to emails, messages, and walk-in inquiries
• Maintain neat and organized front desk records and documentation
• Receive and distribute mail, packages, and messages for guests
• Handle cash, POS transactions, and card payments accurately
• Balance cash drawers and prepare shift reports
• Ensure proper billing, invoicing, and posting of charges
• Adhere to hotel policies, procedures, and security guidelines
• Maintain confidentiality of guest information
• Report suspicious activity or safety concerns immediately

Requirements & Qualifications

Education & Experience

• HND or Bachelor's Degree in Hospitality, Business, or related fields
• Minimum of 2 years experience as a receptionist or front desk officer (hotel experience preferred)
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office and hotel PMS (Opera, Cloudbeds, etc.)
• Excellent customer service and problem-solving skills