Receptionist at Mulligan Hotel

Position Overview

This position offers a great opportunity for career growth. The Receptionist ensures the highest level of guest service and standards are achieved while acting as a problem solver in a professional and calm manner.

Key Responsibilities

Guest Check-in and Check-out

• Check guests in and out of the hotel in a courteous and pleasant manner
• Use appropriate phrases and greetings when interacting with guests
• Prepare documents and keys required for registration
• Register arriving guests and assign rooms
• Process guests' departures, calculate charges, and receive payments
• Provide information pertaining to available services and facilities, points of interest, and entertainment attractions

Guest Services

• Assist with individual needs and requests of all guests
• Respond to guest needs in a timely and efficient manner
• Maintain guest confidentiality at all times
• Conduct yourself in a friendly and attentive manner during all guest encounters
• Greet every guest upon arrival

Guest Reservations

• Make, confirm, cancel, and change reservations
• Use proper telephone and reservation etiquette, including describing the hotel and providing accurate rate quotations
• Promptly and courteously respond to telephone calls and text messages, directing inquiries as appropriate
• Make reservations for services and facilities as needed
• Provide detailed information about points of interest and hotel facilities

Core Requirements

• Knowledge, understanding, and adherence to Company Core Values and Mission Statement
• Ability to resolve guest concerns with professionalism and composure
• Strong communication and customer service skills
• Attention to detail and organizational abilities