Receptionist at Brilliant Performance Solutions Limited

About the Role

An exciting opportunity has arisen for a motivated professional to join Brilliant Performance Solutions Limited as a Receptionist in Lagos, Nigeria.

Functional Responsibilities

• Check-in and check-out guests to company standards
• Greet, welcome, and inform guests of hotel policies during check-in
• Verify guests' payment methods and compute bills
• Deliver room keys and provide directions to guest rooms
• Advise guests on room features, utilities, and local amenities
• Provide excellent customer service at all times and handle calls and emails efficiently
• Input high-volume reservations accurately and note special requests
• Make bookings and cancellations via phone, email, or face-to-face, recording information on computer
• Process special requests such as room service, taxi bookings, and wake-up calls
• Answer questions about hotel facilities, local transport, places of interest, and entertainment
• Promote and upsell property facilities as a brand ambassador
• Use sales skills to promote additional hotel services and facilities
• Accommodate guests with extra pillows, cots, toiletries, and other requests
• Pass on messages to guests and handle mail for posting
• Maintain records of guest room bookings and ensure correct billing
• Help guests access the internet and WiFi
• Book and schedule conference rooms
• Create incident reports, daily activity logs, and other documents as requested by management
• Enforce hotel rules and regulations
• Alert management of any issues or concerns
• Support other units as directed by the General Manager
• Maintain a positive attitude at all times
• Assist with administrative and clerical tasks as needed