Quality Assurance Manager at Universal Human Resource Consult

Job Overview

An established company is recruiting for a Quality Assurance Manager to be responsible for developing, implementing, and maintaining the restaurant's quality management systems, food safety programs, and operational standards.

This role ensures strict compliance with all local, national, and international food safety regulations, with a primary focus on upholding ISO standards to guarantee the highest level of product quality and customer satisfaction.

Key Responsibilities

Quality Management System (QMS) & Compliance

• Establish, document, and manage the restaurant's Quality Management System (QMS) in alignment with relevant ISO standards (e.g., ISO 9001, ISO 22000 - Food Safety)
• Ensure full compliance with all local health codes, sanitation regulations, and industry best practices, including HACCP (Hazard Analysis and Critical Control Points) and GMP (Good Manufacturing Practices)
• Maintain accurate records of all quality control checks, audits, training, non-conformance reports, and corrective and preventative actions (CAPA)

Audits and Inspections

• Conduct regular, scheduled, and unannounced internal audits of all kitchen areas, storage facilities, and front-of-house operations to assess compliance with QMS and ISO requirements
• Serve as the primary liaison for all external food safety, regulatory, and ISO certification audits, ensuring all necessary preparations are made and corrective actions are closed out promptly
• Vet and approve all food and beverage suppliers and conduct periodic supplier audits to ensure raw materials meet documented quality and safety specifications

Food Safety and Operational Control

• Oversee and validate critical control points (CCPs) in food handling, cooking, chilling, storage, and service to prevent food safety hazards