Product Manager

A dynamic team is expanding and looking for the right talent. ROLE SUMMARY The Product Manager will manage the full lifecycle of products — from idea to catalogue, from client order to production, and from quality control to delivery. The ideal candidate must be organized, proactive, creative, and excellent at coordinating vendors and artisans. Key Responsibilities: Catalogue & Product Curation (Creative Responsibility)

• Develop and maintain the company’s main product catalogue.

• Curate seasonal collections (e.g., Valentine, Christmas, summer drops, luxury editions).

• Research and introduce new design trends, materials, décor pieces, and furniture options.

• Work with the design team to create commercial-ready product lines.

• Ensure all product listings have accurate specifications, dimensions, descriptions, and visuals.

• Maintain a digital and physical archive of product samples and references.

Order & Production Management

• Receive and document orders from Sales/Customer Experience.

• Create clear production briefs with correct images, specs, dimensions, and framing/finishing details.

• Track production timelines across all categories — artwork, furniture, décor items, accessories.

• Maintain the full order pipeline dashboard

Vendor & Artisan Coordination

• Assign confirmed orders to vendors within 30 minutes of payment confirmation.

• Ensure accurate interpretation of instructions by artisans.

• Track progress daily and escalate delays immediately.

• Confirm production costs and negotiate where necessary.

Quality Control & Approvals

• Review photos and videos of all products before dispatch.

• Ensure all items match the reference or approved catalogue version.

• Reject substandard work and enforce corrections quickly.

• Maintain quality standards across all vendors.

Logistics & Delivery Oversight

• Coordinate pickups, packaging, and delivery confirmation.

• Communicate delivery timelines to clients.

• Prepare dispatch list and follow up until order is successfully delivered.

Documentation & Reporting

• Maintain catalogue updates.

• Track vendor payment schedules and balances.

• Provide weekly status reports on ongoing orders, catalogue updates, and product development.

Cross-Department Collaboration

• Work closely with Sales, Customer Experience, Design, and Operations to maintain smooth workflows.

• Provide product insights for marketing promotions and campaigns.

• Support the CX Manager during client escalations related to products.