Porter at Efezi Southsea Nigeria Limited

We invite applications from suitably qualified candidates. Responsibilities Guest Assistance: - Assist guests with carrying luggage during arrival and departure. - Escort guests to their rooms and explain room features if required. - Provide wheelchairs or other assistance to guests with special needs. Lobby & Entrance Management: - Maintain a clean, neat, and welcoming lobby/entrance area. - Open doors and greet guests warmly. - Ensure trolleys, carts, and bell equipment are clean and ready for use. Luggage Handling: - Tag, store, and retrieve luggage safely for guests. - Ensure luggage is delivered promptly to the correct room. - Handle lost-and-found items properly. Guest Information & Support: - Provide basic information about hotel services, facilities, and local attractions. - Assist guests with directions, transportation, and taxi bookings. - Help with special guest requests (e.g., delivering items to rooms). Room Assistance: - Deliver room service orders, amenities, or packages when needed. - Assist housekeeping by moving linen or supplies during busy periods. - Help with setting up function rooms or meeting areas. Security Support: - Observe and report unusual activities or suspicious individuals. - Assist in monitoring guest movements at the entrance. - Support emergency procedures (fire alarms, evacuations). Coordination: - Work closely with the front desk, concierge, and housekeeping for smooth operations. - Communicate luggage information to reception (early check-in, late check-out, VIP guests). Customer Service: - Provide polite, respectful, and professional interactions. - Handle guest complaints or concerns and escalate to supervisors when needed. - Uphold the hotel’s service standards at all times. Miscellaneous Tasks: - Deliver messages, parcels, and mail to guest rooms. - Assist with loading/unloading delivery vehicles when necessary. - Support night staff or shift teams with general tasks Check how your CV aligns with this job