Plaza Manager at Domeo Resources International (DRI)

About the Role

The Plaza Manager is responsible for overseeing the day-to-day operations, administration, and facility management of the plaza. This role ensures smooth business operations, tenant satisfaction, and efficient maintenance of the property.

Main Function

The ideal candidate must have prior experience in facility management, retail property administration, or operations management, with proven ability to coordinate technical teams, manage service contractors, and deliver high standards of operational efficiency and customer service.

Key Responsibilities

Operational Oversight

• Supervise daily operations of the plaza, ensuring facilities, utilities, and services are fully functional
• Monitor tenant activities and compliance with lease agreements, operational guidelines, and safety standards
• Ensure cleanliness, security, and overall orderliness of the premises at all times

Facility Management & Maintenance

• Oversee preventive, corrective, and routine maintenance of building systems (electrical, plumbing, HVAC, elevators, etc.)
• Supervise facility staff and contractors to ensure timely delivery of maintenance services
• Ensure compliance with health, safety, and environmental (HSE) standards across all facilities
• Plan and monitor budgets for repairs, maintenance, and facility upgrades

Tenant and Client Relations

• Serve as the primary contact for tenants, addressing inquiries, complaints, and service requests
• Coordinate tenant onboarding, move-ins, and move-outs
• Organize tenant engagement initiatives to build strong relationships and satisfaction

Security & Safety Oversight

• Supervise security personnel and implement plaza-wide security protocols
• Ensure fire safety systems, CCTV, and emergency response plans are functional and regularly tested
• Conduct regular safety drills and inspections

Direct Reports

Facility Officers and Administrative Staff