Phone Collection Agent at Flexi Microfinance Bank (Flexi MFB)

About the Role

Flexi Microfinance Bank (Flexi MFB) is seeking reliable and self-driven Phone Collection Agents to support its Customer Finance & Recovery operations. The ideal candidate will be responsible for on-site follow-ups with customers who have outstanding balances on credit-enabled services within the Flexi MFB ecosystem. This role requires strong interpersonal skills, discipline, and the ability to manage field operations professionally.

Key Responsibilities

• Proactively contact customers with overdue balances to discuss repayment options and agree on suitable payment terms
• Meet and exceed monthly recovery targets through effective communication and negotiation
• Ensure strict adherence to FCCPC guidelines and company compliance policies during all collection activities
• Accurately document customer conversations, commitments, and repayment arrangements in the internal system
• Handle customer inquiries and disputes professionally to maintain a positive service experience
• Secure one-time settlements and structure realistic repayment plans based on customers' financial situations

Required Qualifications

• OND, HND, or B.Sc in any related discipline
• Strong communication, negotiation, and problem-solving skills
• Ability to manage difficult conversations professionally
• Good data entry and documentation skills
• Ability to work with targets and meet deadlines
• High level of integrity and compliance awareness

Preferred Experience

• Previous experience in phone collections, customer service, telesales, or call-center operations

Location

Lagos, Nigeria