Outlet Manager

This vacancy presents a chance to join a leading organization. Main Functions

• The Outlet Manager is responsible for overseeing the daily operations of the outlet to ensure smooth service delivery, efficient staff performance, and achievement of business targets.

• The role involves managing staff, monitoring sales, maintaining service standards, and ensuring customer satisfaction.

• The ideal candidate must be a strong leader with good business sense, able to manage people, processes, and performance in a fast-paced environment.

Key Responsibilities: Outlet Operations Management:

• Oversee the daily operations of the outlet.

• Ensure smooth opening and closing of the outlet.

• Monitor service quality and ensure standards are maintained at all times.

• Ensure compliance with company policies and procedures.

Staff Supervision & Leadership:

• Supervise outlet staff and allocate daily duties.

• Monitor staff attendance, punctuality, and performance.

• Train, coach, and motivate staff to improve productivity.

• Handle staff issues and escalate serious matters to management.

Sales & Performance Management:

• Monitor daily sales performance and targets.

• Implement strategies to increase sales and customer retention.

• Ensure proper customer service and complaint resolution.

• Report sales activities and performance to management.

Customer Service & Experience:

• Ensure customers receive quality service at all times.

• Handle customer complaints and ensure timely resolution.

• Maintain a positive brand image and professional environment.

Inventory & Stock Control:

• Monitor stock levels and prevent shortages or overstocking.

• Ensure proper handling and storage of inventory.

• Work closely with store/inventory staff for stock requests.

• Report discrepancies or losses immediately.

Reporting & Administration:

• Prepare daily and weekly operational reports.

• Maintain records of sales, staff schedules, and incidents.

• Communicate effectively with management on outlet performance.

Experience: / Qualification

• HND / BSc in Business Administration, Management, Marketing, or related fields

• 3 – 5 years experience in retail, hospitality, or outlet management.

• At least 1 – 2 years in a supervisory or leadership role.

• Experience managing teams and business operations is required.

Competencies / Skills:

• Strong leadership and people management skills.

• Good understanding of sa...