Operations Supervisor (EDTech / Online School Experience) at Brint School

Job Summary

We're expanding our dynamic team and looking for the right talent to join us. The Operations Supervisor will oversee day-to-day operational performance across our academic and support teams, ensuring smooth class delivery, accurate reporting, and seamless tutor-parent coordination.

You'll manage a team of 10–20 operations and customer-facing staff, drive compliance with company processes, and introduce systems that ensure accountability, service quality, and efficiency as we scale. This role is ideal for someone with proven experience in EdTech operations who can bring order, systems, and calm leadership to a growing team.

Key Responsibilities

Operational Leadership & Team Oversight

• Supervise the daily activities of the operations team, including customer service representatives, scheduling officers, and academic operations assistants
• Ensure accurate tracking of classes, attendance, tutor performance, and client feedback
• Lead weekly operations meetings, review performance dashboards, and coordinate action plans for service issues
• Mentor, train, and support the team to maintain high communication standards and professional execution

Process Management & Systems Efficiency

• Develop, document, and refine standard operating procedures (SOPs) for class scheduling, missed class recovery, progress reporting, and escalation loops
• Collaborate with tech and QA teams to improve automation and reporting systems
• Monitor data accuracy in invoices, reports, and tutor schedules to reduce manual errors
• Champion process improvement initiatives to reduce delays, duplication, and rework

Client & Tutor Coordination

• Oversee client satisfaction processes—ensuring timely response to parent concerns, missed classes, and report uploads
• Supervise tutor allocation, performance tracking, and class scheduling in line with client expectations
• Escalate complex client issues to the COO with clear, data-backed context

What We're Looking For

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