Operations Supervisor

A top employer is now accepting applications for this role. Role Summary

• We’re building a system-driven, data-smart, and emotionally intelligent organization — and we’re looking for an Operations Supervisor who’s built and led operational excellence within a high-growth online school or EdTech company.

• The Operations Supervisor will oversee day-to-day operational performance across Brint’s academic and support teams, ensuring smooth class delivery, accurate reporting, and seamless tutor-parent coordination.

• You’ll manage a team of 10–20 operations and customer-facing staff, drive compliance with company processes, and introduce systems that ensure accountability, service quality, and efficiency as we scale.

• This is a role for someone who has done this before — someone who understands the operational heartbeat of an EdTech company and can bring order, systems, and calm leadership to a growing team.

Key Responsibilities: Operational Leadership & Team Oversight:

• Supervise the daily activities of the operations team (customer service reps, scheduling officers, and academic operations assistants).

• Ensure accurate tracking of classes, attendance, tutor performance, and client feedback.

• Lead weekly operations meetings, review performance dashboards, and coordinate action plans for service issues.

• Mentor, train, and support the team to maintain high communication standards and professional execution.

Process Management & Systems Efficiency:

• Develop, document, and refine SOPs for class scheduling, missed class recovery, progress reporting, and escalation loops.

• Collaborate with the tech and QA teams to improve automation and reporting systems.

• Monitor data accuracy in invoices, reports, and tutor schedules to reduce manual errors.

• Champion process improvement initiatives to reduce delays, duplication, and rework.

Client & Tutor Coordination:

• Oversee client satisfaction loops — ensuring timely response to parent concerns, missed classes, and report uploads.

• Supervise tutor allocation, performance tracking, and class scheduling in line with client expectations.

• Escalate complex client issues to the COO with clear data-backed context.

Performance Monitoring & Reporting:

• Generate weekly and monthly performance reports on class completion rates, tutor compliance, and client satisfaction.

• Maintain detailed records of operational cases and ensure transparent follow-up.

• Use metrics to identify weak links in the operations chain and recommend actionable solutions.

Cross-Department Collaboration:

• Work closely with the COO, Academic Consultants, and Accounts to ensure operational...