Operations Officer

We are looking for a qualified candidate to fill this position. - Oversee daily front- and back-of-house operations to ensure smooth, efficient service. - Deliver superior guest experiences, maximizing customer satisfaction and loyalty. - Respond promptly and professionally to customer complaints, resolving issues efficiently. - Organize and supervise staff shifts, ensuring optimal staffing and smooth handovers. - Ensure accurate completion and reconciliation of all end-of-day sales reports. - Monitor and assess staff performance, providing feedback to improve productivity and service standards. Ensure strict compliance with health, sanitation, and safety regulations across all areas. - Control operational costs, minimize waste, and identify opportunities for efficiency improvements. - Prepare and analyze detailed weekly, monthly, and annual reports on revenue, expenses, and key performance indicators. - Recommend marketing initiatives (e.g., discounts, local outreach, social media campaigns) to expand the customer base. - Train and develop new and existing employees on customer service, operational protocols, and brand standards. - Implement and enforce restaurant policies and procedures to maintain consistent operations. - Manage thorough onboarding for all new hires, aligned with the onboarding agenda and restaurant culture. - Create and maintain accurate staff schedules to ensure adequate coverage during all shifts. - Track inventory and stock levels, forecast needs, and oversee ordering to maintain optimal supplies. - Manage restaurant budgets and apply cost-control measures to meet financial goals. - Monitor employee compliance with all operational standards and procedures. - Provide regular reports and insights to management on restaurant performance, staffing, inventory, and customer trends