Operations Manager at Owens and Xley

About the Role

Our client, a women-only members club designed to nurture connection, wellness, and growth, is seeking an Operations Manager to join their founding team. This is a hands-on role ideal for a visionary operator who thrives on building systems, managing day-to-day operations, and delivering exceptional experiences for their community.

Key Responsibilities

• Oversee the day-to-day operations of the physical site, ensuring smooth processes and an exceptional guest experience
• Plan, coordinate, and deliver events such as wellness retreats, workshops, and networking experiences
• Ensure all events align with the organization's values of community, exclusivity, and excellence
• Manage relationships with vendors, facilitators, and partners
• Oversee event timelines, quality control, and logistics for seamless execution
• Cultivate a welcoming and supportive environment for members and guests
• Act as a brand ambassador, representing organizational values in every interaction
• Support the development of member experience processes and service standards
• Implement operational improvements to drive business growth
• Assist with partnerships and collaborations as they relate to operations
• Provide operational recommendations to support the Founder's broader strategy
• Recruit, lead, and mentor staff and volunteers
• Foster a culture of excellence, inclusivity, and innovation

Requirements

• Bachelor's degree or higher in a relevant field
• 5+ years of proven experience in operational leadership, preferably in hospitality, events, or luxury lifestyle environments
• Strong organizational, communication, and people management skills
• Experience in planning and delivering events at scale
• Entrepreneurial, proactive, and hands-on approach
• Passionate about women's spaces, wellness, and community building

Compensation

N500,000 - N700,000 monthly

Location

Lagos, Nigeria